Translations:AY Honors/Conflict Resolution/Answer Key/67/en

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When setting the scene the two parties in conflict come together. It is important to listen to the other side without interjecting defenses of your own position. Otherwise this will descend into an argument and nothing will be resolved. Use active listening techniques, meaning you repeat your understanding of what has just been said to you. If your understanding is incorrect, the person whose views you have misconstrued will let you know. Be careful that active listening does not become arguing.