AY Honors/Secretarial Work/Answer Key

Secretarial Work

Skill Level

2

Year

2012

Version

18.12.2024

Approval authority

South American Division

1

What is the role of the secretary within an institution?

2

Have the role as the secretary of the unit or counselor for at least 3 months. During this period, keep unit books and reports up-to-date and well organized.

3

Do an internship in an office or in a school for a minimum of one week in the role of secretary or assistant. During this period, perform 3 of the following tasks:

3a

Know how to make urban and intercity links and identify their costs.

3b

Know how an office is organized.

3c

Know how to organize a file.

3d

Know the basics of customer service.

3e

Organize a file with no less than 30 phone numbers.

3f

Organize other people's personal schedule of commitments.

3g

Know how to operate a simple switchboard and a fax machine.

4

Discover how the following banking processes work:

4a

Withdrawals and extractions

4b

Writing a check

4c

Deposits

4d

Bill payment

4e

Taxes and fees

5

Have basic knowledge of writing techniques of:

5a

Minutes

5b

Memorandums

5c

Letters

5d

Emails

6

Know how to put together a minute, record and an agenda.

7

Know how to have quality writing and write no less than one page that defines the profession of secretary.

8

Know how important accounting terms are to a secretary's job.

References