Difference between revisions of "AY Honors/Conflict Resolution/Answer Key"
| (One intermediate revision by the same user not shown) | |||
| Line 13: | Line 13: | ||
==Use== | ==Use== | ||
| − | Active listening is used in a wide variety of situations, including [[tutoring]],<ref>{{cite journal | url = http://www.pubmedcentral.nih.gov/articlerender.fcgi?artid=1115096 | title = Roles and responsibilities of the problem based learning tutor in the undergraduate medical curriculum | author = Gillian Maudsley | date = 1999 March 6 | volume = 318 | issue = 7184 | pages = 657–661 | journal = British Medical Journal }}</ref> medical workers talking to patients,<ref name="floyd">{{cite journal |author=Lang F, Floyd MR, Beine KL |title=Clues to patients' explanations and concerns about their illnesses. A call for active listening |journal=Arch Fam Med |volume=9 |issue=3 |pages=222–7 |year=2000 |pmid=10728107 |doi=}}</ref> [[HIV]] counseling,<ref>{{cite journal | url = http://gateway.nlm.nih.gov/MeetingAbstracts/102211101.html | title = HIV counselling skills used by health care workers in Zambia (abstract no. PD0743) | author = Baxter P, Campbell T. | journal = Int Conf AIDS | date = 1994 Aug 7-12 | volume = 10 | issue = 390}}</ref> helping [[suicidal]] persons,<ref>{{cite journal |author=Laflamme G |title=[Helping suicidal persons by active listening] |language=French |journal=Infirm Que |volume=3 |issue=4 |pages=35 |year=1996 |pmid=9147668 |doi=}}</ref> management,<ref>{{cite journal |author=Mineyama S, Tsutsumi A, Takao S, Nishiuchi K, Kawakami N |title=Supervisors' attitudes and skills for active listening with regard to working conditions and psychological stress reactions among subordinate workers |journal=J Occup Health |volume=49 |issue=2 |pages=81–7 |year=2007 |pmid=17429164 |doi=}}</ref> [[counseling]] and [[Journalism|journalistic]] settings. In groups it may aid in reaching [[Consensus decision-making|consensus]]. It may also be used in casual conversation to build understanding. | + | Active listening is used in a wide variety of situations, including [[tutoring]],<ref>{{cite journal | url = http://www.pubmedcentral.nih.gov/articlerender.fcgi?artid=1115096 | title = Roles and responsibilities of the problem based learning tutor in the undergraduate medical curriculum | author = Gillian Maudsley | date = 1999 March 6 | volume = 318 | issue = 7184 | pages = 657–661 | journal = British Medical Journal }}</ref> medical workers talking to patients,<ref name="floyd">{{cite journal |author=Lang F, Floyd MR, Beine KL |title=Clues to patients' explanations and concerns about their illnesses. A call for active listening |journal=Arch Fam Med |volume=9 |issue=3 |pages=222–7 |year=2000 |pmid=10728107 |doi=}}</ref> [[HIV]] counseling,<ref>{{cite journal | url = http://gateway.nlm.nih.gov/MeetingAbstracts/102211101.html | title = HIV counselling skills used by health care workers in Zambia (abstract no. PD0743) | author = Baxter P, Campbell T. | journal = Int Conf AIDS | date = 1994 Aug 7-12 | volume = 10 | issue = 390}}</ref> helping [[suicidal]] persons,<ref>{{cite journal |author=Laflamme G |title=[Helping suicidal persons by active listening] |language=French |journal=Infirm Que |volume=3 |issue=4 |pages=35 |year=1996 |pmid=9147668 |doi=}}</ref> management,<ref>{{cite journal |author=Mineyama S, Tsutsumi A, Takao S, Nishiuchi K, Kawakami N |title=Supervisors' attitudes and skills for active listening with regard to working conditions and psychological stress reactions among subordinate workers |journal=J Occup Health |volume=49 |issue=2 |pages=81–7 |year=2007 |pmid=17429164 |doi=}}</ref> [[counseling]] and [[Journalism|journalistic]] settings. In groups it may aid in reaching [[Consensus decision-making|consensus]]. It may also be used in casual conversation to build understanding, though this can be interpreted as condescending. |
The benefits of active listening include getting people to open up, avoiding misunderstandings, resolving conflict and building [[Trust (sociology)|trust]]. | The benefits of active listening include getting people to open up, avoiding misunderstandings, resolving conflict and building [[Trust (sociology)|trust]]. | ||
| Line 27: | Line 27: | ||
==External links== | ==External links== | ||
| − | * [http:// | + | * [http://www.personadev.com/2008/02/09/10-tips-to-be-a-better-listener/ How to Be a Better Listener] - An article from PersonaDev.com with the 10 best ways to increase your active listening abilities. |
* [http://www.colorado.edu/conflict/peace/treatment/activel.htm Active Listening] International Online Training Program On Intractable Conflict: Conflict Research Consortium, University of Colorado, USA | * [http://www.colorado.edu/conflict/peace/treatment/activel.htm Active Listening] International Online Training Program On Intractable Conflict: Conflict Research Consortium, University of Colorado, USA | ||
* [http://www.cnr.berkeley.edu/ucce50/ag-labor/7article/article40.htm Empathic listening skills] How to listen so others will feel heard, or listening first aid (University of California). Download a one hour seminar on empathic listening and attending skills. | * [http://www.cnr.berkeley.edu/ucce50/ag-labor/7article/article40.htm Empathic listening skills] How to listen so others will feel heard, or listening first aid (University of California). Download a one hour seminar on empathic listening and attending skills. | ||
* [http://crs.uvm.edu/gopher/nerl/personal/comm/e.html Exercise 4 — Active Listening], Center for Rural Studies, University of Vermont, Montpelier | * [http://crs.uvm.edu/gopher/nerl/personal/comm/e.html Exercise 4 — Active Listening], Center for Rural Studies, University of Vermont, Montpelier | ||
| − | |||
| − | |||
| − | |||
* [http://communication-skills-4confidence.com/active-listening.html What is active listening?] | * [http://communication-skills-4confidence.com/active-listening.html What is active listening?] | ||
| + | * [http://edis.ifas.ufl.edu/HE361 Active listening: A communication tool] | ||
| + | * [http://www.listen.org Homepage of the International Listening Association] The professional organization whose members are dedicated to learning more about the impact that listening has on all human activity | ||
* [http://www.salesconcepts.com/nl0698c.htm Guidelines for Active Listening and Reflection] | * [http://www.salesconcepts.com/nl0698c.htm Guidelines for Active Listening and Reflection] | ||
[[Category:Hearing]] | [[Category:Hearing]] | ||
Revision as of 04:31, 6 March 2008
Template:Unreferenced Active listening is an intent to "listen for meaning", in which the listener checks with the speaker to see that a statement has been correctly heard and understood. The goal of active listening is to improve mutual understanding.
Purpose
When interacting, people often are not listening attentively to one another. They may be distracted, thinking about other things, or thinking about what they are going to say next, (the latter case is particularly true in conflict situations or disagreements).
Active listening is a structured way of listening and responding to others. It focuses attention on the speaker. Suspending one’s own frame of reference and suspending judgment, are important in order to fully attend to the speaker.
Tactics
It is important to observe the other person's behavior and body language. Having heard, the listener may then paraphrase the speaker’s words. It is important to note that the listener is not necessarily agreeing with the speaker—simply stating what was said. In emotionally charged communications, the listener may listen for feelings. Thus, rather than merely repeating what the speaker has said, the active listener might describe the underlying emotion (“you seem to feel angry” or “you seem to feel frustrated, is that because…?”).
Individuals in conflict often contradict one another. This has the effect of denying the validity of the other person’s position. This can make one defensive, and they may either lash out, or withdraw. On the other hand, if one finds that the other partly understands, an atmosphere of cooperation can be created. This increases the possibility of collaborating and resolving the conflict.
Use
Active listening is used in a wide variety of situations, including tutoring,& medical workers talking to patients,& HIV counseling,& helping suicidal persons,& management,& counseling and journalistic settings. In groups it may aid in reaching consensus. It may also be used in casual conversation to build understanding, though this can be interpreted as condescending.
The benefits of active listening include getting people to open up, avoiding misunderstandings, resolving conflict and building trust. In a medical context, benefits may include increased patient satisfaction,& improving cross-cultural communication,& improved outcomes,& or decreased litigation&.
Active listening can be measured by the Active Listening Observation Scale.&
See also
References
External links
- How to Be a Better Listener - An article from PersonaDev.com with the 10 best ways to increase your active listening abilities.
- Active Listening International Online Training Program On Intractable Conflict: Conflict Research Consortium, University of Colorado, USA
- Empathic listening skills How to listen so others will feel heard, or listening first aid (University of California). Download a one hour seminar on empathic listening and attending skills.
- Exercise 4 — Active Listening, Center for Rural Studies, University of Vermont, Montpelier
- What is active listening?
- Active listening: A communication tool
- Homepage of the International Listening Association The professional organization whose members are dedicated to learning more about the impact that listening has on all human activity
- Guidelines for Active Listening and Reflection
de:Aktives Zuhören hr:Aktivno slušanje nl:Actief luisteren fi:Aktiivinen kuuntelu
