Difference between revisions of "AY Honors/Conflict Resolution/Answer Key"

Revision as of 23:02, 11 December 2007

Template:Unreferenced Active listening is an intent to "listen for meaning", in which the listener checks with the speaker to see that a statement has been correctly heard and understood. The goal of active listening is to improve mutual understanding.

Purpose

When interacting, people often are not listening attentively to one another. They may be distracted, thinking about other things, or thinking about what they are going to say next, (the latter case is particularly true in conflict situations or disagreements).

Active listening is a structured way of listening and responding to others. It focuses attention on the speaker. Suspending one’s own frame of reference and suspending judgment, are important in order to fully attend to the speaker.

Tactics

It is important to observe the other person's behavior and body language. Having heard, the listener may then paraphrase the speaker’s words. It is important to note that the listener is not necessarily agreeing with the speaker—simply stating what was said. In emotionally charged communications, the listener may listen for feelings. Thus, rather than merely repeating what the speaker has said, the active listener might describe the underlying emotion (“you seem to feel angry” or “you seem to feel frustrated, is that because…?”).

Individuals in conflict often contradict one another. This has the effect of denying the validity of the other person’s position. This can make one defensive, and they may either lash out, or withdraw. On the other hand, if one finds that the other partly understands, an atmosphere of cooperation can be created. This increases the possibility of collaborating and resolving the conflict.

Use

Active listening is used in a wide variety of situations, including interviews in employment, counseling and journalistic settings. In groups it may aid in reaching consensus. It may also be used in casual conversation to build understanding.

The benefits of active listening include getting people to open up, avoiding misunderstandings, resolving conflict and building trust.

External links

Active Listening International Online Training Program On Intractable Conflict: Conflict Research Consortium, University of Colorado, USA
Empathic listening skills How to listen so others will feel heard, or listening first aid (University of California). Download a one hour seminar on empathic listening and attending skills.
Exercise 4 — Active Listening, Center for Rural Studies, University of Vermont, Montpelier
What is active listening?
Active listening: A communication tool
Homepage of the International Listening Association The professional organization whose members are dedicated to learning more about the impact that listening has on all human activity
Guidelines for Active Listening and Reflection

de:Aktives Zuhören hr:Aktivno slušanje nl:Actief luisteren fi:Aktiivinen kuuntelu

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-{{honor_header|3|2005|ADRA|General Conference}}
+{{Unreferenced|date=April 2007}}
+'''Active listening''' is an intent to "[[Hearing (sense)|listen]] for meaning", in which the listener checks with the speaker to see that a statement has been correctly heard and understood.  The goal of active listening is to improve mutual [[understanding]].
-== 1. Be at least in the 10th grade. ==
+==Purpose==
-This will be for those in 10th grade/Sophomore in high school or at least 15 years of age in a location where such school grades have no equivalent or for home school and non-schooled children.  *This Honor will require an instructor. Contact your church Counselor or conference office for assistance or ACS or ADRA for a trainer for Crisis Intervention or Grief Counseling.
+When [[Interaction|interacting]], people often are not listening attentively to one another. They may be distracted, thinking about other things, or thinking about what they are going to say next, (the latter case is particularly true in [[conflict]] situations or disagreements).
-== 2. Explain how Christ encouraged people in crisis in at least two of the following Bible stories. Identify the nature of the crisis or human needs in each story that you explain. ==
+Active listening is a structured way of listening and responding to others. It focuses attention on the speaker. Suspending one’s own frame of reference and suspending judgment, are important in order to fully [[Attention|attend]] to the speaker.
-=== a. John 8:1-11 ===
-=== b. Matthew 18: 1-6 ===
+==Tactics==
-=== c. John 4: 1-26 ===
+It is important to observe the other person's [[behavior]] and [[body language]].  Having heard, the listener may then [[paraphrase]] the speaker’s words. It is important to note that the listener is not necessarily agreeing with the speaker&mdash;simply stating what was said. In [[emotion]]ally charged [[communication]]s, the listener may listen for [[feelings]]. Thus, rather than merely repeating what the speaker has said, the active listener might describe the underlying emotion (“you seem to feel angry” or “you seem to feel frustrated, is that because…?”).
-=== d. John 1:35-42 ===
-=== e. Mark 2:13-17 ===
-=== f. Acts 9 ===
-== 3. Describe for your instructor some of the human needs and crisis situations that teenagers in your community face today. Describe some of the crisis situations that families face. This may be done in a group discussion setting. ==
-Often in any crisis whether it be a wide area disaster or the loss of a close family member the emotional crisis can be devastating to an individual.  Not all people are emotionally equipped to react and continue to even function when facing what many would call an overwhelming situation.  For these people imediate assistance is needed as they may have frozen themselves in a dangerous location, may become depressed even to the point of suicidal or may react in outrage and violent fashion.
-To help to bring these reactions to a close or to a point controllable first the person must be helped to a place physically and mentally where they are not in imediate danger and they must be helped to realize this.  In the case of the loss of a parent this may mean that the teen is helped to realize that they have many friends, and family, a community that will help them to go on and provide for their needs.
+Individuals in conflict often [[Contradiction|contradict]] one another.  This has the effect of denying the validity of the other person’s position.  This can make one [[self-defense|defensive]], and they may either lash out, or withdraw. On the other hand, if one finds that the other partly understands, an atmosphere of [[cooperation]] can be created.  This increases the possibility of [[Collaboration|collaborating]] and resolving the conflict.
-The human needs of any individual start with the same basics: shelter, water, and food.  As Christians we recognize the need first for God and our relationship with Him and will remind those we help to keep this need first in all things.  Beyond these basic needs there are possibly physical, medical, and emotional support needs that will be considered.  A person injured in the fire that has destroyed his home needs medical attention before he needs emotional support (although the two may come nearly simultaniously at times).  In professional occupations that deal with high stress matters or regular human suffering the emotional support to follow is most often called Critical Incident Stress Debriefing.  This is a form of counseling that is important not only to professionals like firefighters but also to families and communities in need.
+==Use==
+Active listening is used in a wide variety of situations, including interviews in [[employment]], [[counseling]] and [[Journalism|journalistic]] settings.  In groups it may aid in reaching [[Consensus decision-making|consensus]].  It may also be used in casual conversation to build understanding.
-The stress of an incident can be overwhelming and may manifest itself some great time later or be a fixture in a person's actions and outlook to life. Although not all people are affected by such stress it is best to see to the potential needs of a person in crisis to avert the possible self destruction that may come.  In this we consider not only what a person says they are feeling and facing, not only what they have gone through, but in the long term what they are like today vs. the person they were before their crisis.
+The benefits of active listening include getting people to open up, avoiding misunderstandings, resolving conflict and building [[Trust (sociology)|trust]].
-In immediate intervention you will be a shoulder to lean on, someone to offer support, to be yelled at, to be cried to.  You will offer encouragement and help to arrange for those basic needs of shelter, water, and food.  You will report to your "supervisor" in intervention any issue you observe that may need to be referred to professional counseling.  You will be a friend.
+==See also==
+* [[Informational listening]]
+* [[Effective listening]]
-Families face a variety of crisis situations and some things that some may not consider to be a crisis can be devastating.  For this purpose we will list common crisis situations:
+==External links==
-*House fire
-*Death of a loved one
-*Loss of income
-*Terminal disease
-*Birth Defects
-*Multiple Births (quintuplets for example, imagine five kids at one time could be stressful)
-*Serious Injury
-*Natural Disaster
-== 4. Discuss your own motives for wanting to help your friends when they face personal or family crisis. What about strangers? This may be done in a group discussion setting. ==
+* [http://www.colorado.edu/conflict/peace/treatment/activel.htm Active Listening] International Online Training Program On Intractable Conflict: Conflict Research Consortium, University of Colorado, USA
-== 5. Describe the types of human needs and give a real-life example of each. ==
+* [http://www.cnr.berkeley.edu/ucce50/ag-labor/7article/article40.htm Empathic listening skills] How to listen so others will feel heard, or listening first aid (University of California). Download a one hour seminar on empathic listening and attending skills.
-== 6. Explain the steps in crisis intervention process and apply each step to a case study supplied by your instructor. ==
+* [http://crs.uvm.edu/gopher/nerl/personal/comm/e.html Exercise 4 — Active Listening], Center for Rural Studies, University of Vermont, Montpelier
-== 7. Demonstrate a grasp of basic listening skills by conducting an interview of at least 30 minutes duration. This interview must either be observed by an observer who can recognize listening skills, or taped for review by your instructor. The interview does not have to be with a person who is in crisis, but it must be a real conversation not pretend or role-playing. ==
+* [http://communication-skills-4confidence.com/active-listening.html   What is active listening?]
-== 8. Explain how to make a referral to a professional counselor or pastor. ==
+* [http://edis.ifas.ufl.edu/HE361 Active listening: A communication tool]
-== References ==
+* [http://www.listen.org  Homepage of the International Listening Association] The professional organization whose members are dedicated to learning more about the impact that listening has on all human activity
-''How to Help a Friend'' (second edition) by Paul Welter, Tyndale House, Wheaton, Illinois (1991)
+* [http://www.salesconcepts.com/nl0698c.htm Guidelines for Active Listening and Reflection]
+[[Category:Hearing]]
+[[Category:Interpersonal conflict]]
-''Christ-Centered Caring'' by Ronaele Whittington, AdventSource, Lincoln, Nebraska (1990)
+<!-- interwiki -->
+[[de:Aktives Zuhören]]
-[[Category:Adventist Youth Honors Answer Book|{{SUBPAGENAME}}]]
+[[hr:Aktivno slušanje]]
+[[nl:Actief luisteren]]
+[[fi:Aktiivinen kuuntelu]]